Terms and Conditions – CompuCell Solutions

Terms and Conditions - PC & Laptop Repair Service

The terms listed below shall have the following meanings in respect of the Repairs Services:

"Equipment" means the items in relation to which you order the Repairs Services;
"Repairs Services" mean the Services ordered by you in relation to your Equipment

Limitation of Liability

1. The Services are provided on a commercially reasonable basis. Although we will provide the Services with reasonable skill and care, we make no warranty that the Services will meet your exact requirements or that they will always be available.

2. We shall not be liable where we are unable (using reasonable effort) to provide the Services as a result of any event outside our reasonable control.

3. Our liability shall not in any event include losses related to any business of a customer such as lost data, lost profits or business interruption.

4. We will not be liable for any loss or damage caused by us in circumstances where:

4.1 There is no breach of a legal duty of care owed to you by us; and/or
4.2 such loss or damage is not reasonably foreseeable.

5. We will not be liable any loss or damage caused wholly or mainly by your breach of these Conditions.

6. Nothing in these Conditions shall:

6.1 exclude or limit our liability for death or personal injury resulting from our acts or omissions or those of our servants, agents or employees; or
6.2 limit your rights as a consumer under applicable Irish Law.

7. Each provision of this clause (A) operates separately. If any part is disallowed, or is not effective, the other parts will continue to apply and they continue to apply even after this agreement has been terminated or cancelled.

Repairs Services

1. The Repairs Services are offered in respect of all Equipment for which we accept your request to conduct the Repairs Services.

Occasionally we may have to refer the Equipment to the relevant manufacturer or its nominated repair partner for specialist repair. If this affects our ability to perform the Repairs Services or the cost or time of performance, we shall advise you accordingly.

2. We will provide the Repairs Services with due skill and care and we will use reasonable endeavors to repair your Equipment. We can however not guarantee that we will always succeed and when we are unable to repair your Equipment, we will refund you the price paid by you for those particular Repairs Services, if any. Where the Repairs Services have been performed by us under the terms of any insurance policy that you hold with us, please refer to the terms of that policy for details of what happens if we are unable to repair your Equipment.

3. Any timeframes given for the completion of the Repairs Services are estimates only and although we will do our best to adhere to such estimated timeframes, we will not be liable for any delays in the completion of the Repairs Services.

4. Estimate time of some repairs: laptop screen repairs – 24 hours, laptop BGA repairs– 72 hours, main board repairs – 72 hours.

5. Some repairs require using glue such as laptop screen edge, we are not guarantee the Equipment is as same as it use to be after repair, and we will ask you permission to do if the Equipment part needs to be glued.

6. Customer should be responsible for double checking your PC or laptop working process properly on the collection day as we are only liable for the parts we repairing. Anything happened to your PC or laptop after you leave the shop, we should not be liable for it, warranty will not be covered any parts except the repairing parts.

Accessories and Data

1. Where your Equipment contains a CD, memory card, charger, USB cable, laptop case or other accessories (together, the "Accessories"), you should keep hold of such Accessories during the provision of the Repairs Service and we cannot be held liable for any damage or loss to such accessories that you have failed to keep hold of.

2. You acknowledge that we may have to reset the manufacturer's factory/default settings for your Equipment in order to carry out the Service. This might delete any data or settings held on your Equipment. Where relevant, and unless you have signed up to any back-up service that may have been made available to you, you must make sure that you back up any important data (including but not limited to any music, pictures, logos, contacts, documents, emails, games and software) stored on your Equipment prior to the commencement of the Repairs Services as data may be lost during the provision of the Repairs Services and we cannot accept any responsibility for such loss.

Warranties and Limitation of Liability

1. We warrant that all repairs undertaken by us will be free of defects in materials and workmanship for a period of 30 days starting on the date of return of the Equipment to you after completion of the Repairs Services, such warranty to be void if any warranty seals placed on the Equipment by us following the Repairs Service are broken or defaced. This warranty does not apply in relation to repairs to your Equipment carried out under the manufacturer's warranty (in which case the manufacturer's terms and conditions as set out in the documentation supplied with your Equipment at the time of its purchase will apply), nor does it apply to damage resulting from normal wear, accident, abnormal use, misuse, abuse, willful neglect or exposure to water or other liquid.

2. All water damage Equipment repairs will not be covered by warranty.

3. Any software repairs and operating system reinstall will be under 14 days warranty. Hardware repairs will be under 30 days warranty, and the warranty only covers the replaced parts during repairs service.

4. We shall not be liable for any parts of your PC or Laptop if you bring in water damage Equipment for repair.

5. We shall not be liable for any failure by you to follow our reasonable advice, recommendations or instructions provided during or after completion of the Repairs Services. Where we have executed repairs to your Equipment and/or any software held on your Equipment in respect of damage caused by viruses, worms, spyware, adware or Trojan Horses, we shall not be held responsible for the recurrence of the damage if you fail to follow our advice in respect of anti-virus installation.

Payment

1. We shall only proceed with the Repairs Services where you notify us of acceptance of the new price quoted. Where you don't agree to the new price, no Repairs Services shall be conducted and the Equipment will be returned to you un-repaired.

2. If you fail to collect the equipment and fail to make payment on the due date (normally within 90 days), without prejudice to any other right or remedy we may have, we will be able to sell all or some of your Equipment to recover the service charge. We may only do so after giving you written notice that we intend to do so.

Terms and Conditions - Mobile Phone Repair Service

Agreement for repair

1. The terms set out in these Conditions of Repair ("Agreement") shall apply to the service we provide to repair your mobile telephone and/or any accessories listed overleaf ("Equipment") on the service questionnaire form.

2. Reference to "us", "we" and "our" refer to CompuCell Solutions and references to "you" and "your" are references to you, the person addressed on this form.

All repairs (unless otherwise stated)

1. This Agreement shall commence from the date you sign the service questionnaire and shall continue until we have repaired or otherwise returned your Equipment ("Services"), whichever is sooner, and received any payment due from you.

2. We shall make all reasonable efforts to repair your Equipment subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Services using our reasonable care and skill.

3. Any time estimate for completion of the Service which may be given to you is an estimate only and does not form any obligation under the terms of this Agreement.

4. We shall notify you when the Equipment has been repaired and is available for collection. If you do not collect the Equipment within a reasonable period, we may dispose of the Equipment. Any sum obtained on disposal will be used to meet any unpaid estimate or repair charges you are liable to pay and any remaining balance will be sent to you or will remain payable by you accordingly.

5. If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you, we will notify you immediately.

6. Our out of warranty/chargeable repairs are warranted for 7 days from the date the Equipment is ready for collection. If the same fault should re-occur we will repair if free of charge. If the Equipment develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply.

7. We may in certain circumstances send your Equipment to another repair centre and sub-contract the repair work to a third party.

8. All charges will be subject to VAT and any other government taxes or duties as applicable.

9. All water damaged Equipment repairs are not under 7 days warrantee.

Additional terms for warranty repairs

1. Customer should be responsible for double checking your Equipment working processproperly on the collection day as we are only liable for the parts we repairing. Anything happened to your Equipment after you leave the shop, we should not be liable for it, warranty will not be covered any parts except the repairing parts.

2. For Water Damage Equipment, a standard charge (from€120) is applicable for turning on the Equipment, any parts occur Faulty after equipment being turned on, an additional charge for repairing the faulty part will be applied. Water Damage Equipment is NOT under 7 days warranty.

3. For Physical Damage Equipment (such as IPhone Screen Smashed, other Mobile Phone Screen Smashedetc.), we are only liable for the parts stated on the Mobile Phone Repair Receipt within repair warranty (7 days), as it is not predictable for faulty parts of physical damage equipment, any other parts not being stated on the mobile phone repair receipt occur faulty after mobile repair service, we should not be liable for it.

4. Screen replacement service, 90 days warranty after repair service, warranty will not cover physical damage or liquid damage. For example, customer should be liable for screen physical damage again after repair service, if there is obvious cracked sign on the screen or phone edges, we will consider as physical damage again. If we found out the phone is liquid damaged after repair and screen not working, we will consider as liquid damaged. We will not offering warranty repairs.

5. Mobile Phone Repair Receipt is important and necessary proof of Agreement, you are responsible yourself to keep the receipt as collection proof and warranty proof, no collection and service will be supplied if you can not provide your repairing receipt.

Additional terms for chargeable repairs

1. The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.

2. The cost of repair may not fall within our standard charges where the Equipment is not generally supported by us, Equipment repairs are sub-contracted or the nature of repair is not within our standard rates of repair. In this event, we will provide you with an estimate of the cost of repair and we will not repair the Equipment until we have received your acceptance of that estimate.

3. If we are unable to repair your Equipment, no fault is found on your Equipment or you do not accept our estimate, we will return your Equipment to you unrepaired and we reserve the right to charge you an inspection fee in accordance with our standard charges.

4. We may keep your Equipment until all charges payable have been paid. [We may also charge an additional fee for storage of your Equipment.]

Liability

1. Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement or its subject matter (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our option to: (a) supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying to you any amount that you have paid in respect of the Services.

2. If, through our negligence or wilful misconduct, we damage the Equipment beyond economical repair, our liability will be limited to the cost of providing a replacement with a product that is the same as or similar to the Equipment.

3. Any data or information that you may have stored on the Equipment shall remain your sole responsibility and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data.

4. Nothing in this clause 5 shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.

5. In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated savings, goodwill or any other indirect or consequential loss or damage howsoever arising.

6. Except as expressly provided in this Agreement, all representations, conditions and warranties, whether express or implied (by statute or otherwise) are excluded to the fullest extent permitted by law.

7. We shall not be liable for any liability if you bring in any barred mobile phone to beunlocked without any notifications. Wecan only unlock the NAC (Network Accessing Code). If we come cross this condition, unlocking service charge will still be applied to you.

8. Some repairs require using glue such as iPod touch screen edge, we are not guarantee the Equipment is as same as it use to be after repair, and we will ask you permission to do if the Equipment part needs to be glued.

Data Protection

1. We ask for your name and address and the other details so that we can notify you when your Equipment has been repaired and so we can give you an efficient after-sales service.

2. We may also send you text messages from time to time to alert you to new services that we may provide.

General

1. We shall not be liable to you for any delay in or failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.

2. Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.

3. This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter. Nothing in this Agreement shall effect our liability in respect of any misrepresentation, warranty or condition that is made fraudulently.

4. This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.

5. If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of this Agreement so that it is effective to the extent that shall not effect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.

6. Nothing in this Agreement shall confer on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.

Payment

Terms and Conditions - Secondhand Phone Trade In

Qualified Trade in Customers:

1. CompuCell Solutions Second Hand Mobile Phone Trade in services are available only to Customers who can form legally binding contracts under applicable law.

2. Our services are not available to minors. Customers must be 18 years old or older.

3. Phone trade-in requires acceptance of the Customers agreement with accurate and complete contact name, address, and e-mail address and provide identification at the same time.

Trade-in Phone Conditions:

1. Phones bring in for trade-in value must be in working condition. They must power-up and make an industry standard test call. Phones may not be broken, crushed; water damaged or have broken LCD's. Plastic cases must be complete and intact. CompuCell Solutions reserves the right to discount otherwise working phones due to cosmetic flaws such as excessively scratched, worn or damaged plastic cases.

2. Each mobile phone must have a valid Electronic Serial Number (ESN) or International Mobile Equipment Identity (IMEI). Phones with outstanding balances associated with the ESN number, or listed as lost or stolen cannot be accepted for trade-in. They will be recycled.

3. Battery chargers and related accessories have no value, but will be accepted and responsibly recycled.

Customer Information/Data Privacy:

1. It is the responsibility of the customer to remove any and all personal information from phone memory and removable memory. This includes, but is not limited to: phonebook information, personal codes, e-mail addresses, personal addresses, IM addresses, photos, and downloaded files. We should not be liable for any data lost on your mobile phone after you trade in your phone.

2. As a lawful owner of the mobile phone, customer should take full responsibility if CompuCell Solutions’s ownership is disputed or challenged.

3. Photo ID is strictly required when customer trade in mobile phones, and we reserve right to keep photo copy on file for record.

Cancellations

This service is once off trade, cancelations will not supply on this service, customer should be read terms and conditions carefully, once you sign on the trade in contact form, CompuCell Solutions will reserve the right to deal with the trade in mobile.